Terms and Conditions

1. Service Agreement

• NT Detailing provides professional mobile auto detailing services at the client’s location. Services will be performed as described during booking or consultation.
• We reserve the right to refuse or discontinue service for any reason including unsafe conditions, inappropriate behavior, or inaccurate service requests.

2. Booking & Appointments

• Appointments must be scheduled in advance.
• Accurate vehicle condition and size must be disclosed when booking.
• Pricing may change if vehicle condition differs from what was described.
• Arrival windows may vary due to traffic, weather, or prior appointments.

3. Payment Terms

• Payment is due immediately upon completion of service unless otherwise agreed.
• Accepted payments: Cash, Credit/Debit Card, Zelle, Cash App, or other approved methods.
• Deposits may be required for premium services or large jobs.
• Deposits are non-refundable within 24 hours of the appointment.

4. Cancellation & Rescheduling Policy

• Minimum 24-hour notice is required to cancel or reschedule.
• Late cancellations may result in a cancellation fee of $50 or deposit forfeiture.
• No-shows may be charged the full service amount.

5. Vehicle Condition & Pre-Existing Damage

• Clients must disclose known damage before service.
• NT Detailing is not responsible for:
• Pre-existing scratches, dents, stains, or worn surfaces
• Loose trim, badges, or damaged components
• Electrical or mechanical failures unrelated to detailing

Photos may be taken before and after service for documentation.

6. Access & Utilities

Client must provide:

• Safe access to the vehicle
• Adequate working space
• Permission to work on location

If water or electricity access is required, the client agrees to provide access unless a self-contained service is arranged.

7. Weather Policy

Because services are mobile:

• Appointments may be rescheduled due to unsafe weather conditions.
• We will contact clients promptly to reschedule if necessary.

8. Satisfaction Policy

Customer satisfaction is important to us.

• Concerns must be reported within 24 hours of service completion.
• We will make reasonable efforts to correct verified issues.
• Refunds are not guaranteed once services are completed.

9. Personal Property

Clients should remove valuables before service.

NT Detailing is not responsible for:

• Lost or damaged personal belongings left inside the vehicle.

10. Ceramic Coatings & Specialty Services

• Coating durability depends on maintenance and environmental conditions.
• Improper washing or neglect may void any service warranty.
• Written care instructions will be provided after application.

11. Liability Limitation

NT Detailing liability is limited to the total amount paid for the service performed. We are not responsible for indirect, incidental, or consequential damages.

12. Photography & Marketing

We may photograph vehicles before and after service for quality control and marketing purposes. License plates and identifying information may be obscured upon request.

13. Right to Refuse Service

We reserve the right to refuse service if:

• Conditions are unsafe
• Vehicle poses health risks (excessive biohazard, mold, pests)
• Client behavior is inappropriate or abusive

14. Changes to Terms

NT Detailing may update these Terms & Conditions at any time. Continued use of services constitutes acceptance of updated terms.

15. Contact Information

NT Detailing

Phone: (248) 278-4469

Website: www.nt-detailing.com

Email: sales@nt-detailing.com